Please note that all charges must be paid in full at the time of service. There may also be an additional charge for no-shows for exams or surgical procedures.
We accept cash, checks, and all major credit cards. CareCredit financing is also available.
1. Canceling Appointments and No-Shows
To reschedule or cancel an appointment, you must call the office at least 24 hours prior to the appointment at (540) 338-7081 (emails and texts are not acceptable). Cancellations or no-shows less than 24 hours of the appointment will be charged a non-refundable fee of $50.00 per scheduled patient, which needs to be paid prior to your next visit. If your pet is scheduled for a surgical procedure to be performed by our doctors, you will be asked for a $100 deposit which will be credited to your account at the time of checkout. If you cancel less than three business days of the scheduled drop off time or you don't show up, we will keep the deposit. If your pet is scheduled for a surgical procedure with our orthopedic specialists, we will ask for a $300 dollar deposit and if you cancel less than five business days prior to the scheduled procedure or you don't show up, the deposit is non-refundable.
2. Policy on Late Fees on Overdue Invoices
Accounts not paid within 30 days are subject to a 10% monthly finance charge. TOVS participates in Care Credit (charges over $200 are eligible with approval for up to a 6 month free financing program. If not paid in the allotted time, the balance due will accrue all the 6 months finance charges.) 3. Prescription Requests Your pet (dogs only) must have a negative heartworm test within the past year in order to be eligible for heartworm prescriptions. If you choose to use a pharmacy other than our pharmacy, then a $10 fee will be charged per prescription.